I can see a lot more lessons and hacks, can I book every thing I see?
You will be able to see all available lessons. Not all lessons will be suitable, so please read the lesson description. If you are new to KEC we would suggest you start by looking for PRIVATE LESSONS where your coach can assess you.

I am not sure of my skill level, important?
Upon registration you will be asked to self assess your skill level, please tick the level that best describes you.

Should I filter by experience?
NO! You will hide most of the programme. You will see many of the bookable events say “No experience”.

I don’t know what level I am.
Don't worry, if you are unsure, book a private lesson. We ask you to be honest about your riding as this helps us find the right activity and the right horse. There is a ‘lesson levels explained’ section under ‘stable’ on Hopoti where you may be able to gauge a rough idea of where you sit. If you have been riding with us for awhile, you will be able to see your level on your account under badges.

Are all groups based on one level?
No, most of our groups are mixed level, we also have groups specifically for adults and specifically for juniors. Please read the lesson description.

Can I make my private lesson a semi private?

Yes, please call the office to do this.

 

Do you mix adult and children classes?
No - Please follow the lesson title and description (Junior or Adult).  You can opt to share your private lesson if you wish.
 

What happens if I book an unsuitable lesson?
Don’t panic we will keep an eye and will contact you to move you if you are in an unsuitable lesson.

I can see a lot of hacking, can I book any hack?
To begin with, you will need a private hack where our leader can assess you, assessment hacks are 45 minutes and one-to-one. Please call or email the office to book this.

How do I bulk buy Stable Cards (tokens)?

You either go to the “event” (ideal if you want to buy the same lesson each week) or

You can go to “shop” and purchase as many stable cards as you wish, these can be used for any lesson of the same type. It’s worth taking a look there are loads of packages on offer.

Can I still purchase individual lessons?
Absolutely, you will be invited to buy lessons and hacks in multiples (this is quick and easy and can save you making numerous purchases) however you can still buy individual lessons.

Expiry dates on Stable Cards - what happens if I cannot use in time? 

Speak to our office team, they will be able to help you.

Can cancellations still be done online?
Yes - as long as you cancel before 48hrs you will receive a Stablecard for a similar activity. A stablecard can be used to buy your next lessons.

Can I use my hacking Stable Card for a lesson?
Stablecards are to be used on a 'like for like’ basis. We aim to keep flexibility so where necessary we will open the stablecards to include more activities and we can extend the expiry date too.

 

How can I use a Gift Card?

To use a gift card, you will need to contact the office and they will be able to apply it for you.

How can I buy a gift voucher?

Please contact the office and they will be able to help you.

 

Waiting list:
​On Hopoti there is a 'waiting list' feature which allows you to be added into a lesson if a space becomes avaliable.